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UnderItAll

112 answers

Rug pad questions, answered.

Organized into nine categories so you can find the specification, install, or account answer you need without reading a brochure.

Short answer

This FAQ library covers the questions the design trade asks about custom-cut rug pads: how the patented 2-inch perforations work, how to measure and specify a pad, which materials are safe against finished floors, how trade pricing and ordering work, and how fast pads ship.

Browse by category

Nine categories.

Perforation Technology

How the patented 2-inch perforations work and why they replace scissors.

11 answers

Sizing & Fit

Custom cutting, ordering dimensions, thickness selection, and irregular shapes.

18 answers

Installation

What happens on install day, tools required, and how to handle field variance.

13 answers

Floors & Protection

Hardwood, LVP, tile, stone, radiant heat, and floor-finish compatibility.

14 answers

Materials & Sustainability

Recycled felt construction, latex-free composition, and domestic manufacturing.

11 answers

Trade Program

Who qualifies, how trade pricing works, and how to open an account.

13 answers

Shipping & Lead Times

Cut-to-order turnaround, transit times, drop shipping, and project staging.

9 answers

Rug Pad Care

Cleaning, lifespan, storage, reuse, and what to do when a rug moves rooms.

11 answers

By Industry

Answers specific to designers, firms, retailers, showrooms, hospitality, and specifiers.

12 answers

Answers

Most asked, across the trade

The questions that come up in nearly every trade conversation.

How do perforated rug pads work?

The pad is cut to your rug's dimensions at the factory, then scored with perforations every 2 inches along the adjustable edges. On site you tear along a perforation line to remove a 2-inch strip, exactly like tearing a paper towel. No scissors, no measuring, no dust.

What is a scissorless rug pad install?

A scissorless install means the pad reaches its final size without a cutting tool. Because the pad ships cut to your rug size and perforated in 2-inch increments, any final adjustment is done by hand. Nothing sharp comes out on a client's floor.

Can rug pads be custom cut?

Yes. Every UnderItAll pad is cut to order at the dimensions you provide, then perforated in 2-inch increments for final adjustment. There is no stock-size compromise and no in-store cutting table involved.

Why use a custom-cut rug pad instead of cutting from a roll?

Cutting from a roll costs labor, produces scrap you pay to dispose of, and rarely yields a straight edge on felt. A custom-cut pad arrives at the right size with a factory edge, and the 2-inch perforations still allow field adjustment.

What rug pad thickness should I specify?

Luxe 1/4 inch is the trade default: it adds cushion, body, and acoustic damping under most rugs. Luxe Lite 1/8 inch is for low-profile situations such as door clearance, transitions, layered rugs, and thin flatweaves.

Can rug pads be resized during installation?

Yes. That is the point of the perforations. If the room or the rug measures differently than expected, pull along a perforation line to remove a 2-inch strip. It takes seconds per side and requires no tools.

How much time do perforated rug pads save on an install?

Measuring, taping, and hand-cutting a felt pad to a rug typically runs twenty to forty-five minutes per rug, plus cleanup. A perforated pad needs seconds per adjusted side and no cleanup, so most teams recover the better part of a working hour on a multi-rug install.

What tools do I need to install the pad?

None. Unroll the pad, let it relax for a moment, pull along a perforation line if the room requires adjustment, and set the rug on top. No shears, knives, tape, or adhesive.

Do rug pads protect hardwood floors?

Yes, when the material is right. A felt pad lifts the rug off the floor so grit cannot grind into the finish, cushions furniture load, and stops the rug from sliding and abrading. The risk comes from latex- and rubber-backed pads, which harden and break down over time and can leave a residue on a finish.

Can a rug pad void a floor's warranty?

It can. Many hardwood and LVP manufacturers exclude damage caused by pads with latex, rubber, or adhesive backings, which degrade over time and can discolor a finish. A latex-free felt pad avoids that category of failure entirely.

Are these pads safe on LVP, tile, and stone?

Yes. Latex-free recycled felt is safe on luxury vinyl plank, porcelain, ceramic, marble, terrazzo, and sealed concrete. On very slick stone, the 1/4 inch pad's density gives the rug more to hold onto.

What rug pad works best for luxury homes?

A custom-cut 1/4 inch recycled felt pad, latex free, sized to each rug. In high-end residences the floors and the rugs are both expensive, and the failure modes that matter are finish damage and visible pad edges, both of which are specification problems.

What are UnderItAll rug pads made of?

100% post-recycled felted fiber — polypropylene, polyester, and nylon — densified into a uniform pad, with a Daisy Grip pattern that holds the rug and the floor. There is no latex rubber in it anywhere, which is what keeps it breathable and free of the odor rubberized pads are known for.

Why does a latex-free rug pad matter?

Latex breaks down. Give it a few years and it hardens, crumbles, or turns tacky against the floor, and a pad stuck to a finish leaves a mark that only refinishing removes. Going latex-free removes that whole failure mode, and the odor that comes with it.

Where are UnderItAll rug pads made?

They are made in the USA and manufactured in Georgia, then cut to order and shipped from the same operation. Domestic manufacturing is what makes same-day cutting and one-to-three-day delivery realistic.

Who qualifies for the UnderItAll trade program?

Interior designers, design firms, architects and specifiers, rug and furniture retailers, showrooms, hospitality and contract designers, and flooring professionals. Approval requires business credentials such as a resale certificate or professional registration.

Is UnderItAll trade only?

Yes. UnderItAll sells to the trade, not to homeowners. Pricing, the full size range, and account support are available to credentialed design and retail professionals who apply and are approved.

Can I get rug pad samples?

Yes. Trade professionals can request a sample set showing both thicknesses and the perforation in hand. Feeling the perforation separate is the fastest way to understand why the install is different.

How fast do custom-cut rug pads ship?

Pads are cut and shipped the same or next business day, and typically arrive in one to three days. Because manufacturing and cutting happen in the same domestic facility, custom sizing does not add a lead-time penalty.

What rug pads do interior designers use?

Interior designers overwhelmingly specify custom-cut felt pads rather than stock sizes, because a stock pad either shows at the edge or has to be trimmed on site. The trade standard is a 1/4 inch recycled felt pad cut to the rug's dimensions, latex free so it cannot damage a finished floor.

How are trade rug pads different from retail rug pads?

Retail pads are made to fit a shelf: a handful of stock sizes, usually a fiber-and-rubber composite. Trade pads are made to fit a rug: cut to order, denser felt, latex free, and supported by an account that can answer a lead-time question during a client meeting.

What is the best rug pad for an antique Persian rug?

A dense felt pad, latex-free, cut to the rug's exact dimensions. Antique Persian rugs fail first at the unsupported edge and under furniture load, so full coverage matters more than thickness. Avoid anything with a tacky backing, which can transfer to an aged foundation and cannot be reversed.

How thick should a rug pad be under a high-end rug?

Luxe 1/4 inch suits most fine rugs — enough density to spread furniture load and add acoustic damping. Drop to Luxe Lite 1/8 inch where height is constrained: door clearance, floor transitions, layered rugs, thin flatweaves, and radiant heat.

Can a rug pad damage a Persian or antique rug?

Yes, in two ways. An undersized pad leaves the perimeter unsupported, so every footstep flexes the foundation against a hard floor — that is where old rugs give out. And a latex or rubber backing can degrade and transfer onto an aged foundation, which is not reversible.

What is the difference between felt, rubber, and hybrid rug pads?

Felt is a densified fibre pad that cushions and supports. Rubber pads grip through a tacky backing. Hybrid pads bond the two. UnderItAll makes felt with a latex-rubber-free Daisy Grip, which holds mechanically rather than chemically — so there is no backing to harden, crumble, or mark a floor finish over time.

Do you offer rug pad samples or interior designer trade pricing?

Both. Credentialed trade professionals can request a sample set showing each thickness and a live perforation, and approved accounts buy at trade pricing on every order with no minimum. Approval takes one to two business days with business credentials.

Next step

Still have a question?

Your trade representative can answer specification and lead-time questions directly. Open an account or request a sample set to get started.